Welcome to the Camping Online FAQ page. Here, we’ve compiled answers to the most common questions from practical adventurers like you—whether you’re a caravanner, motorhomer, or weekend camper. Our goal is to provide clear, straightforward information so you can focus on your next adventure.

Quick Tip: Founded in the heart of the UK camping scene, we specialise in reliable, high-quality gear for the discerning outdoor enthusiast. From awning rail kits to campervan electrics, we’re here to equip your journey.

📦 Ordering & Products

Q: What kind of products do you specialise in?
A: We focus on practical, durable gear for caravans, motorhomes, and camping. Our curated range includes everything from essential 12v Power Charger Sockets and BCA Battery Chargers to comfort and protection items like Breathable Motorhome Covers and Aluminium Camping Chairs. We also stock specialised components for DIY upgrades, such as C-Line System Electrical Sockets and Caravan 28mm Push Fit Water Fittings.
Q: Are your products suitable for DIY installation in my campervan?
A: Absolutely. Many of our customers are hands-on adventurers. Products like our Campervan Converters Electrics kits, Water Tap Kits, and Awning Rail & Pole Kits are designed with the practical user in mind. They come with all necessary components, though for complex electrical work, we recommend consulting a professional if you’re unsure.
Q: Do you sell complete camping equipment sets?
A: We sell individual, high-quality components and accessories rather than pre-packaged starter sets. This allows you to build a setup tailored to your specific needs, whether you’re upgrading your awning with Inner Tents and Tie Down Kits or assembling a custom Camp Kitchen.

🚚 Delivery & Shipping

Q: Where do you ship from, and how long does processing take?
A: All orders are meticulously packed and dispatched from our warehouse in Edinburgh, UK. Orders are processed within 1-2 working days before being handed to our carrier partners.
Q: What are my shipping options and costs?
A: We offer two clear options to balance speed and value:
  • Standard Tracked Shipping (£12.95): Via DHL or FedEx. Estimated delivery in 10-15 working days after dispatch. Ideal for items you need soon, like camping heaters or door locks.
  • Free Standard Shipping: Via EMS for all orders over £50. Estimated delivery in 15-25 working days after dispatch. Perfect for planned projects and larger items like camping chairs or caravan covers.
Delivery times are estimates from the dispatch date and may vary due to customs or remote locations.
Q: Do you ship to my country?
A: We ship globally to most countries. However, we are currently unable to deliver to a few remote regions and some parts of Asia. If you have a specific query about your location, please contact our team.
Q: Can I track my order?
A: Yes. Both shipping options include tracking. You will receive a tracking number via email once your order is dispatched. Use it to follow your gear’s journey to your doorstep, garage, or storage unit.

💳 Payments & Accounts

Q: What payment methods do you accept?
A: We accept all major payment methods for your convenience: Visa, MasterCard, JCB, and PayPal. All transactions are secure.
Q: Do I need to create an account to order?
A: No, you can check out as a guest. However, creating an account allows you to track your order history and speeds up future purchases.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and secure payment gateways. We do not store your full payment card details on our servers.

↩️ Returns & Refunds

Q: What is your returns policy?
A: We want you to be confident in your gear. If an item doesn’t meet your expectations, you have 15 days from the date of receipt to initiate a return for a refund or exchange. This applies to our entire range, from Caraloc Door Locks to Awning Accessories.
Q: What condition do items need to be in for a return?
A: Items must be in original, unused condition with all packaging, manuals, and parts included. Please contact us first at [email protected] to start the return process and receive instructions.
Q: Who pays for return shipping?
A: Unless the item is faulty or incorrect, the customer is responsible for the cost of return shipping. We recommend using a tracked service for your protection.

🛠️ Product Support & Contact

Q: I need advice on a product for my specific motorhome. Can you help?
A: Yes. Our customer team is powered by real outdoor experience. While we can’t provide technical installation advice, we can help you confirm product compatibility and specifications. Contact us with your vehicle or equipment details.
Q: How can I contact you?
A: We’re here to help. The best way to reach us is via email at [email protected]. Our operational address is:
Camping Online
7 Hanover St,
Edinburgh, GB EH2W 2CO
Still have questions? Our team is dedicated to making your experience as smooth as your next adventure. Don’t hesitate to get in touch.

Email: [email protected]


// Simple toggle for questions (optional enhancement) document.querySelectorAll(‘.question’).forEach(item => { item.addEventListener(‘click’, event => { const answer = event.target.nextElementSibling; answer.style.display = answer.style.display === ‘none’ ? ‘block’ : ‘none’; }); });